At Blissful Invites, we strive to design elegant, interactive digital wedding invitations and RSVP websites that make your special day memorable. Please read our policy regarding cancellations and refunds carefully before purchasing.
1. Nature of Our Products & Services
Because our products consist of digital wedding invite cards (electronic cards) and custom interactive wedding RSVP websites (digital services), delivery of these templates, layouts, and assets is immediate or customized based on your inputs. Hence, once a card template or custom dashboard is accessed or generated, standard refunds for change of mind are generally not applicable.
2. Cancellation & Eligibility
We do offer cancellations and refunds under the following specific circumstances:
- Before Customization Starts: You may cancel your order for a full refund (minus any payment gateway processing fees) within 12 hours of purchase, provided that our design team has not yet begun work on customizing your templates or setting up your custom RSVP layout.
- Work in Progress: If you request a cancellation after our design customization has begun but before delivery of the final draft/live website, you may be eligible for a partial refund of up to 50% of the purchase price, compensating for design hours spent.
- After Delivery: Once the customized digital invitation draft has been delivered to you (via email, WhatsApp, or through our dashboard) or the wedding website has gone live, the order is deemed complete, and no cancellations or refunds will be accepted.
3. Technical Defects & Performance
We stand behind the quality of our interactive invitations and RSVP synchronization dashboards.
If there is a technical defect in your invitation page, animation error, or Google Sheets RSVP synchronization malfunction, please report it to us immediately. We will work to resolve the issue within 3 business days.
In the rare event that a major technical issue on our server prevents the invitation from functioning as advertised, and we are unable to resolve it within this timeframe, we will issue a full refund of your payment.
4. Refund Process & Timelines
Approved refunds will be processed and credited directly back to the original payment source (credit card, debit card, or bank account) used during checkout.
All payments are processed securely through PayHere. Refund settlement times typically range from 7 to 10 business days, depending on bank clearance speeds.
Have questions about your refund?
If you want to request a refund or require support, please contact us with your order details: